Filter
Top Products
Polycom CMA System Operations Guide
534 Polycom, Inc.
MCU and Gateway Dialing Problems and Solutions
Problem Description Solutions
Call fails when using an
MCU service.
Dialing an MCU service
results in a network error.
The call using the MCU service is
rejected because of one of the
following:
• The MCU is not registered.
• The MCU is offline.
• The MCU prefix is not
registered as an E.164 alias.
• The MCU resource issue was
sent through resource
allocation indication or resource
allocation.
• The dialing rule is not enabled.
• The priority of the dialing rule
may be too high.
• Services are not enabled.
• Check the Reports > Gatekeeper
Message Log for error messages
indicating why the call failed.
• Verify that the MCU is registered.
• Verify that the MCU is online. If the
device is offline, reboot it.
• Verify that the MCU service is
available. Go to the Admin > Dial Plan
and Sites > Services page. Verify that
the MCU service prefix is enabled and
listed.
Simplified dialing does not
work.
When you dial 9, you
receive a network error.
The call using the simplified dialing
service is rejected because of one
of the following:
• The simplified dialing prefix
service in the system
configuration is disabled.
• No gateway services are
available.
• There is insufficient BRI/PRI
bandwidth.
• The call uses a higher bit rate
than the device policy group
allows.
• Check the Reports > Gatekeeper
Message Log for error messages.
• Verify that the gateway and simplified
dialing service prefix is enabled. Go to
Admin > Dial Plan and Sites >
Services.
• Verify that the gateway is registered.