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Polycom CMA System Operations Guide
284 Polycom, Inc.
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H.323 Call Detail Records Report
The H.323 Call Detail Record (CDR) report includes CDRs for Polycom and
non-Polycom endpoints. Use data from the H.323 Call Detail Record (CDR)
report to troubleshoot problems, provide information about network traffic,
and ensure accurate billing for video calls.
To work with the H.323 Call Detail Records report data, extract the report from
the
Logger.dbo.calls
database. See your Microsoft SQL Server
documentation for information about extracting data.
To view the H.323 Call Detail Records report
1 Go to Reports > H.323 Call Detail Records.
The H.323 Call Detail Records report appears. It lists the CDRs for the
5,000 most recent IP calls made to or from system-managed endpoints. It
includes the following information.
Notes
• Endpoints that access the CMA system through a Polycom VBP device do not
have CDRs.
• Only calls that go through the gatekeeper are included in this report.
• A Call Detail Record is recorded for each IP call into a conference.
• CDR reports may not include data for calls made in the last 24 hours, depending
upon when the data in the
localcdr.csv
file was last updated.
Column Description
Call ID Specifies the ID automatically generated for the call.
Conf ID Specifies the GUID (global unique identifier) for the
conference to which the call was made.
Date/Time Specifies the date and time the call started, provided in
local time for the server.
Source Specifies the name, IP, or alias of the endpoint that
originated the call.
Source Address Specifies the IP address of the endpoint that originated
the call.