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Polycom CMA System Operations Guide
312 Polycom, Inc.
When users log into a CMA system, the system first checks to make sure all
essential services are running before allowing users to access the system. The
following situations may occur.
• If all essential services are running, users are allowed to access the system.
• If one or more essential services is down, and the Apache service has been
running for less than seven minutes, users receive an error message
saying, “The CMA system is not ready. Please try again in a few minutes.”
• If one or more essential services is down, but the Apache service has been
running for at least seven minutes, users are allowed to access the system.
In this case, specific system functions may be unavailable to users.
Gatekeepers
The Gatekeepers pane displays information about the CMA system as a
gatekeeper, including:
Polycom Conference
Scheduling Service
Conference scheduling
processes
Essential
Polycom Device Manager Device management
processes
Essential
Polycom DialRuleService Dial rule management
processes
Essential
Polycom Gatekeeper Gatekeeper processes Essential
Polycom JServer Java processes including
LDAP, SNMP, device
management, Site
Topology, and
dynamically-managed
device logins and
provisioning.
Essential
Polycom Master Service Basic operation processes Essential
Polycom Serial COM Serial port management
processes
Essential
Polycom Service Monitor Redundancy monitoring
processes
Required for
redundancy
Service Manages the system’s... Comment
Field Description
Gatekeeper
Statue
Displays the status of the CMA system gatekeeper. Possible
values are Up or Down.