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Polycom CMA System Operations Guide
208 Polycom, Inc.
b In the Downloads section, select the Product and Category for the
required software package.
c Select the software package and save it to the directory created in
step 1.
d Repeat steps a through d for each endpoint type to be updated. Note
that the software package may contain the software for different
models of the same endpoint type.
3 For third-party endpoints, follow the company’s recommended
procedure for downloading a software package. Save it to the directory
created in step 1.
Request Update Activation Keys
To request upgrade activation keys
1 For Polycom products
a Go to
http://support.polycom.com
.
b Log in or Register for An Account.
c Select Product Activation.
d In the Software Upgrade KeyCode section, click Retrieve Software
KeyCode.
e When upgrading a single endpoint:
» Enter the serial number of the endpoint to be updated into the
Serial Number field of the Single Upgrade Key Code section.
» Enter the version number to which you are upgrading and click
Retrieve.
» The key code is returned on the screen.
» Record the key code and create a
.txt
file with the Serial Number
- Key Code combination to be updated.
» Close the Product Activation screens.
f When updating multiple endpoints from a prepared
.txt
file (step 7
on page 194):
» In the Multiple Upgrade KeyCode section, click Add
Attachment.
» Browse to the location of the
.txt
file you created in step 7 on
page 194 and click Upload.
» A file containing the Serial Number - Key Code combinations will
be E-mailed to the specified E-mail account.
» When you receive the
.txt
file, save it to your local system.