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System Management and Maintenance
Polycom, Inc. 523
Auditor Best Practices
The following are some of our recommendations for auditing best practices:
• Unless otherwise instructed by Polycom Global Services, configure
logging at the production level with a rolling frequency of every day and
a retention period of 60 days. If hard drive space becomes an issue,
decrease the retention period incrementally until the disk space issue is
resolved.
• Download log archives regularly and back them up securely (preferably
offsite as well as onsite).
• Export CDRs regularly and back them up securely (preferably offsite as
well as onsite).
Recommended Regular Maintenance
Perform the following tasks to keep your CMA system operating trouble-free
and at peak efficiency. These tasks can be done quickly and should be run at
least weekly.
Create and Archive Backups
Log into the CMA system, go to Admin > Backup System Settings and Create
and Download a Backup Archive. For more information, see “Backup the
CMA System Settings” on page 526.
General System Health and Capacity Checks
On the Dashboard verify that there are no alerts indicating problems with any
part of the system. For more information, see “Polycom CMA System
Dashboard” on page 307.
Certificates
Go to Admin > Management and Security > Certificate Management and
verify that the list of certificates contains the certificates you’ve installed and
looks as you would expect (an archived screen capture may be helpful for
comparison).
Display the details for any certificate you’ve installed and verify they are as
expected (an archived screen capture may be helpful for comparison). For
more information, see “Manage Certificates” on page 446.
CDR export
If you want to preserve detailed call and conference history data in
spreadsheet form off the Polycom CMA system, periodically download the
system’s CDR (call detail record) data to your PC.