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Remote Alert Setup Operations
Polycom, Inc. 513
Set CMA System Remote Alert Level Settings
The CMA system monitors and reports events regarding its performance,
connections, and services. It categorizes alerts into three alert levels: Info,
Minor, or Major.
By default the Alert Severity Level is set to Info for all of the CMA Alert
Types it reports. You have these options:
• You can leave all of the Alert Severity Levels set to Info and create a single
remote alert profile that allows you to notify all users assigned that profile
about system events of all types.
• You can change some of the Alert Severity Levels to either Minor or
Major and create multiple remote alert profiles that notify different users
of system events of different types and severity levels.
To set the CMA system remote alert level settings
1 Go to Admin > Alert Settings > CMA Alert Level Settings.
2 On the CMA Alert Level Settings page, change the Alert Severity Level
for the following CMA Alert Type system events, as required.
Alert Type Alert indicates...
Bridge Down A Polycom MCU (RMX or MGC) has failed.
Database Connection
Down
The connection to the database has been lost.
Enterprise Directory
Connection Down
The connection to the enterprise directory server has
been lost.
Enterprise Directory
System Account
Password Failure
The connection to the enterprise directory server
could not be established because the account
password was incorrect.
CMA Failover
Occurred
(In redundant CMA system configurations only.)
The system has failed over from one system server
to the other.
License Capacity
Threshold Exceeded
The number of available seats defined by the
installed license is within 5% of the total license
capacity.
Bridge Time
Discrepancy
A difference between the clock on the Polycom MCU
(RMX or MGC) and the CMA system clock.
CMA Monitor Service
Stopped
(In redundant CMA system configurations only.) The
CMA system redundancy monitoring service is not
running.