Filter
Top Products
Remote Alert Setup Operations
Polycom, Inc. 515
3 Click Update.
Set Endpoint Alert Level Settings
Monitored endpoints send events to the CMA system. The CMA system
categorizes and reports endpoint alerts into three alert levels: Info, Minor, or
Major.
By default the Alert Severity Level is set to Info for all of the Endpoint Alert
Types it reports. You have these options:
• You can leave all of the Alert Severity Levels set to Info and create a
remote alert profile for each endpoint type being monitored that allows
you to notify all users assigned that profile about all endpoint events
applicable to that endpoint type.
• You can change some of the Alert Severity Levels to either Minor or
Major and create multiple remote alert profiles that notify different users
of endpoint events of different types and severity levels.
To set the endpoint alert level settings
1 Go to Admin > Alert Settings > Endpoint Alert Level Settings.
2 On the Endpoint Alert Level Settings page, change the Alert Severity
Level for the different types of endpoint events as required.
Alert Type Alert indicates...
Remote Control
Battery Low
The battery in the endpoint’s remote needs to be
replaced.
Credentials
Required
The endpoint system requires that the user enter a valid
username and password.
Credentials
Failed
An attempt to log into the endpoint system failed.
HTTP Forbidden The endpoint must be used in
https:
mode only.
Device Not
Responding
The endpoint is not responding to the CMA system.
Heartbeat
Timeout
The endpoint did not send a heartbeat to the CMA system
within the required timeout period.
Gatekeeper
Status Unknown
The CMA system gatekeeper cannot determine the
connection status of the endpoint.
Gatekeeper
Rejected
The CMA system gatekeeper rejected the endpoint’s
attempt to register.
Gatekeeper
Unregistered
The endpoint is not registered to the gatekeeper.