Filter
Top Products
Device Details
Polycom, Inc. 219
Software Update Details
The Software Update Details information in the Device Details section
includes the following fields.
Last Attempt
Date/Time
The date and time, in the default format of
yyyy-mm-dd
hh:mm:ss
, of the last provisioning message exchanged with
the device.
Failure Reason A text description of the reason the provisioning failed.
Causes for failure include:
• The provisioning profile does not exist
• The provisioning profile does not include provisioning
information
• The CMA system no longer manages the device
• A password for the device is set in the video endpoint
system, and you must enter it in the CMA system
• The device is busy
• A network error occurred
• An incomplete transfer of provisioning information
occurred
• Provisioning has timed out
• An internal error occurred on the device, and you must
reboot it
• An unknown error occurred. Reboot the device.
Log Message A read-only text box that contains messages related to the
device provisioning status
Field Description
Field Description
Software Update
Status
The device’s software update status. Possible values
include:
• Clear. A software update has not been done.
• Pending. A software update has been scheduled and is
pending. The device may be offline or in a call.
• In Progress. The software update is in progress.
• Success. A software update has completed
successfully.
• Failed. A software update could not be performed.