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Cisco Unified Communications Manager Administration Guide
OL-18611-01
Chapter 88 CTI Route Point Configuration
CTI Route Point Configuration Settings
CTI Route Point Configuration Settings
A computer telephony integration (CTI) route point designates a virtual device that can receive multiple,
simultaneous calls for application-controlled redirection.
For first-party call control, you can optionally add a CTI port for each active voice line (the CTI
application determines this). Applications that use CTI route points and CTI ports include Cisco IP
Softphone, Cisco Unified Communications Manager Auto-Attendant, and Cisco IP Interactive Voice
Response System. After you add a CTI route point to Cisco Unified Communications Manager
Administration, information from the RIS Data Collector service displays in the CTI Route Point
Configuration window. When available, the IP address of the device and the name of the Cisco Unified
Communications Manager with which the device registered display.
Note You must not associate CTI route points with directory numbers (DNs) that are members of line groups
and, by extension, that are members of hunt lists. If a DN is a member of a line group or hunt list, you
cannot associate that DN with a CTI route point that you configure with the CTI Route Point
Configuration window.
For detailed instructions on how to configure CTI route points and CTI ports that are associated with
these applications, refer to the documentation and online help that is included with these applications.
Table 88-1 describes the CTI route point configuration settings. For more information about related
procedures, see the “Related Topics” section on page 88-10.
Table 88-1 CTI Route Point Configuration Settings
Field Description
Device Name Enter unique identifier for this device, from 1 to 15 characters, including
alphanumeric, dot, dash, or underscores.
Description Enter a descriptive name for the CTI route point.
Device Pool Choose the name of a Device Pool. The device pool specifies the
collection of properties for this device, including Cisco Unified
Communications Manager Group, Date/Time Group, Region, and
Calling Search Space for auto-registration.
Common Device
Configuration
Choose the common device configuration to which you want this CTI
route point assigned. The common device configuration includes the
attributes (services or features) that are associated with a particular user.
Configure common device configurations in the Common Device
Configuration window. See the
“Common Device Configuration”
section on page 102-1 for more information.