Filter
Top Products
88-8
Cisco Unified Communications Manager Administration Guide
OL-18611-01
Chapter 88 CTI Route Point Configuration
Deleting a CTI Route Point
Deleting a CTI Route Point
To delete a CTI route point, perform the following procedure.
Before You Begin
Because you can delete a CTI route point that is assigned to one or more directory numbers, you should
determine which directory numbers are using the CTI route point. To determine which directory numbers
are using the CTI route point, choose Dependency Records link from the Related Links drop-down list
box in the CTI Route Point Configuration window and click Go. If the dependency records are not
enabled for the system, the dependency records summary window displays a message. For more
information about dependency records, see the
“Accessing Dependency Records” section on page A-2.
If you try to delete a CTI route point that is in use, Cisco Unified Communications Manager displays a
message.
If you delete a CTI Route Point that has a directory number assigned to it, you can find the directory
number by using the Route Plan Report. You can also delete the directory number by using the Route
Plan Report.
Procedure
Step 1 Choose Device > CTI Route Point.
The Find/List CTI Route Points window displays.
Step 2 Specify the search criteria that are needed to locate the CTI route point that you want to delete.
Step 3 Click Find.
The window refreshes to display a list of the CTI route points that match the specified search criteria.
Step 4 Perform one of the following actions:
• Check the check boxes next to the CTI route points that you want to delete and click Delete
Selected.
• Delete all the CTI route points in the window by clicking Select All and click Delete Selected.
• Choose the name of the CTI route point that you want to delete from the list to display its current
settings and click Delete.
Step 5 To permanently delete the CTI route point, click OK.
Additional Information
See the “Related Topics” section on page 88-10.
Resetting a CTI Route Point
To reset a CTI route point, perform the following procedure.
Procedure
Step 1 Choose Device > CTI Route Point.
The Find and List CTI Route Points window displays.