Filter
Top Products
3-35
User Guide for Resource Manager Essentials 4.1
OL-11714-01
Chapter 3 Adding and Troubleshooting Devices Using Device Management
Working With Pre-deployed Devices
The following table describes what to do if the device does not respond to an SNMP Get request packet:
The device or the intermediate network is
busy.
Resubmit the device at a time when the device or network is less busy.
You can resubmit using RME > Devices > Device Management > Pre-deployed
Devices > Resubmit (button).
The interface at the polling destination is
rebooting.
Resubmit the device later.
You can resubmit using RME > Devices > Device Management > Pre-deployed
Devices > Resubmit (button).
The connection path from the network
management station to the device is a
slow link.
Resubmit the device when network traffic is lighter. A heavy network load can
cause packets to be dropped.
You can resubmit using RME > Devices > Device Management > Pre-deployed
Devices > Resubmit (button).
A section of the connection path from the
network management station to the
device is busy.
Resubmit the device when the segment is less busy. Use the connectivity tools to
find the source of the problem.
You can resubmit using RME > Devices > Device Management > Pre-deployed
Devices > Resubmit (button).
You can launch connectivity tools using CiscoWorks LMS Portal Home page >
Device Troubleshooting > Device Center.
A section of the connection path from the
network management station to the
device is noisy and losing packets.
Check your ping statistics for excessive packet loss along the path. Resubmit the
device when there is less traffic on the link.
Use the connectivity tools to find the source of the problem.
You can resubmit using RME > Devices > Device Management > Pre-deployed
Devices > Resubmit (button).
You can launch connectivity tools using CiscoWorks LMS Portal Home page >
Device Troubleshooting > Device Center.
Ping is not enabled for that device. Verify that ping is enabled on the device.
Ping is blocked by an intermediate
device.
Verify that ping is enabled on the routers on the path to the device. Use the
connectivity tools to find the source of the problem.
You can launch connectivity tools using CiscoWorks LMS Portal home page >
Device Troubleshooting > Device Center.
Table 3-8 Device Does not Respond to an ICMP Echo Request Packet (continued)
Probable Cause Suggested Action
Ta b l e 3-9 Device Does not Respond to an SNMP Get Request Packet
Probable Cause Suggested Action
The device does not have an SNMP agent. None; RME manages only devices with SNMP MIB II agents.
The SNMP agent is not enabled on the
device.
Verify that the SNMP agent is enabled.