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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Inventory Reports
Inventory Reports
This section provides the troubleshooting information for the Inventory Reports application:
ICSJ0015 Could not run the job. CSTM error while publishing the
URN.
Retry after some time. If the problem
persists, restart Daemon Manager.
If the problem persists, contact Cisco
TAC.
ICSJ0016 Exception while running
the job.
Error occured while receiving the
message through the Event Sub-
system.
Retry after some time. If the problem
persists, restart Daemon Manager.
If the problem persists, contact Cisco
TAC.
RICS0001 Cannot successfully
collect Inventory
Information for the
device.
Internal Error Try Collecting Inventory for the device
again. If the problem persists, in the log
directory look for IC_Server.log.
If you search for the Device IP, you will
see an exception trace. Contact Cisco
TAC with these details.
ICSJ0017 Cannot run more than 33
concurrent jobs in RME.
More than 33 jobs running
concurrently in RME.
$NMSROOT\CSCOpx\MDC\tomcat\we
bapps\rme\WEB-INF\lib\ctm_config.txt
has MAX_VM_PORTS set by default to
40.
Increase this if you want more than 33
concurrent jobs.
Message ID Error Message Probable Cause Possible Action
Message ID Error Message Probable Cause Possible Action
INVREP0002 You have not updated
the template.
Either the database may not be
running or there may be other
database related problems.
Check the invreports.log for more
details.
Make sure that RMEDbEngine service is
running.
INVREP0003 You have not created the
template.
Either the database may not be
running or there may be other
database related problems.
Check the invreports.log for more
details.
Make sure RMEDbEngine service is
running.
INVREP0007 The Query building task
failed.
Either there is a problem in the
building join conditions or the
database may not be running
Check the invreports.log for more
details.
Verify the generated queries in the log
generated in debug mode.
INVREP0008 Report generation
failed.
The template may have been
deleted from another browser or by
another user.
Check the Custom templates screen for
this template. If it is not there, create it.