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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Inventory Reports
INVREP0027 Database connection
resource release failed.
Check whether the RME database
is running.
If the database engine is not running
start the engine and try again.
INVREP0028 Could not update the
database.
Check whether the RME database
is running.
If the database engine is not running
start the engine and try again.
INVREP0029 Could not find the
selected archive in the
database.
The archive folder could have been
deleted.
Check whether the archive id folder
exists under
NMSROOT/
files\rme\jobs\inventory\reports
\archives
If the folder does not exist:
1. Delete the archive from the UI
2. Create another job to create an
archive.
INVREP0030 Could not get device IDs
from DCR.
Check whether the DCR Server is
running
If the DCR Server is not running, restart
it.
INVREP0031 Job not found. The job folder or the job object
may not exist under
NMSROOT/
files\rme\jobs\inventory
\reports\jobs.
If the folder does not exist, delete the job
from the Job Browser.
INVREP0032 Graph generation failed. You may not have enough disk
space.
Check the invreports.log for more
details.
INVREP0033 Could not generate
Report Print format
Unknown error Check the invreports.log for more
details.
INVREP0034 Report Generation
failed.
Unknown error. Check the invreports.log for more
details.
INVREP0035 Could not access the
archive on disk.
The archive folder may be deleted. Check whether the archive id folder
exists under
NMSROOT/
files\rme\jobs\inventory\reports
\archives
If the folder does not exist:
1. Delete the archive from the UI
2. Create another job to create an
archive.
INVREP0036 Could not retrieve
Device Credential data.
Check whether the DCR Server is
running.
Check the invreports.log for more
details.
If the DCR Server is not running, restart
it.
INVREP0037 Could not retrieve
device type information.
Check whether the DCR Server is
running.
Check the invreports.log for more
details.
If the DCR Server is not running, restart
it.
Message ID Error Message Probable Cause Possible Action