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A-111
User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Administration
Administration
This section provides the FAQs for the Administration module:
Admin FAQs
• Q.What is Collection Failure Notification and how is it carried out?
• Q.What does a Trap Notification message contain?
• Q.Is Notification on Failure option configurable?
• Q.How can I listen to the Trap Notifications on Inventory and/or Config Collection failure?
• Q.How can I change the default Report Archive location to Custom location?
• Q.Why does the Contract Status Detailed Report show no records for a valid contract?
Q.
What is Collection Failure Notification and how is it carried out?
A.
In RME, Config and Inventory collection are carried out either through manual jobs or system based
collection. During this collection, the Config Collection or Inventory Collection may fail. These
failure trap messages are broadcast through the default port 162, to the hosts connected to the same
subnet where the Ciscoworks server is located. The port or the destination is not configurable.
Q.
What does a Trap Notification message contain?
A.
A Trap Notification message consists of:
NS0044 Enter the username. You may not have entered a
username while assigning
command sets or showing
assigned command sets.
Enter the username and continue to
assign command sets or show assigned
command sets.
NS0045 User is an administrator. All
command sets are assigned to this
user by default.
You may have tried to
assign command sets to a
user with Administrative
privileges.
By default, all command sets are
assigned to the Administrator.
NS0046 Enter job description. You may not have entered
the job description.
Enter a description for the job.
NS0047 Enter the login username. You may not have entered
the device login username.
Enter the login username and continue
to schedule the job.
NS0048 You have no jobs. There are no jobs
scheduled or running.
You can create new jobs using the
NetShow job browser.
NS0049 You have no archives. There are no job archives. You can create new jobs using the
NetShow job browser. The output of
these jobs will be archived.
NS0050 You can retry only failed jobs. You may have retried
running or successful jobs.
You can retry only failed jobs.
NS0051 The job has already stopped. You may have tried to stop
a job that has already
stopped.
Select a job that is running or scheduled
to stop.
Message ID Error Message Probable Cause Possible Action