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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Inventory
Step 4 Click Save to save the changes to the frequencies.
Q.
What is the prerequisite to generate the PSIRT/End of Sale End of Life reports?
A.
Ensure that Inventory collection for devices has taken place before you generate a PSIRT/End of
Sale End of Life report.
Q.
Is it possible to generate PSIRT Summary report for all categories of devices?
A.
The PSIRT Summary report displays the PSIRTs only for Cisco IOS device categories.
Q.
Why are there multiple End of Sale/End of Life announcements for a device?
A.
A device consists of many components. Each component is subject to End of Sale/End of Life. So
there maybe multiple End of Sale/End of Life announcements for a device.
Q.
Is it possible to schedule an Immediate PSIRT Summary or End of Sale/End of Life report job?
A.
Yes. You can schedule an Immediate PSIRT Summary or End of Sale/End of Life report job. You
can use the Cisco.com Fetch Interval option to configure the interval at which the PSIRT and End
of Sale/End of Life announcements are retrieved from Cisco.com.
However, there maybe delays upto 3 hours as the announcements are refreshed in the Cisco servers
every 3 hours. So the information that is represented in the Immediate PSIRT Summary report or
End of Sale/End of Life report is 3 hours old.
Troubleshooting Inventory
This section provides the troubleshooting information for the Inventory application:
Message ID Error Message Probable Cause Possible Action
ICSU0001 Could not create
database connection.
Could not create database
connection. RME DB Service may
be down.
Make sure that RME DB Service is
running.
If the problem persists, contact Cisco
TAC.
ICSU0002 Could not create JRM
interface object.
Could not communicate with JRM.
Jrm/CTMJrmServer may be down.
Make sure that Jrm/CTMJrmServer is
running.
If the problem persists, contact Cisco
TAC.
ICSU0003 Could not create job. Unknown exception occured. Retry after sometime.
If the problem persists, contact Cisco
TAC.
ICSU0004 Could not display Job
Details.
Could not communicate with JRM.
Jrm/CTMJrmServer may be down.
Make sure that Jrm/CTMJrmServer is
running.
If the problem persists, contact Cisco
TAC.
ICSU0005 Could not display Job
Details.
RME DB Service may be down. Make sure that RME DB Service is
running.
If the problem persists, contact Cisco
TAC