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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
Q.
How does Software Management handle proxy environments?
A.
Software Management uses HTTP protocol to communicate to Cisco.com about downloading
images and their attributes. If you use an HTTP proxy for Internet connectivity, configure Proxy
URL information in Common Services > Server > Security > Proxy Server Setup.
Q.
Does Software Management support proxy with user authentication environments?
A.
Yes, Software Management support proxy that requires user authentication.
Q.
Why is the Cisco.com filter option on the Software Management Edit Preferences screen not
provided for Catalyst or Cisco 700 Series images?
A.
During the Distribute Images task, Software Management communicates with Cisco.com to obtain
a list of applicable images and their attributes. Based on this information, Software Management
recommends an image.
There are many Cisco IOS images available on Cisco.com, which can cause a substantial delay in
retrieving image attributes from Cisco.com. Some of these images will not be relevant to the user.
Software Management filters the amount of images being considered to make a more meaningful
and manageable subset.
For Catalyst and 700 devices, fewer images are available on Cisco.com than for Cisco IOS;
therefore, it is not necessary to filter the images.
Q.
How come the Cisco.com filter option does not work in LS1010 devices?
A.
Although LS1010 devices run Cisco IOS images, there are some differences in how the LS1010
images are released. LS1010 images do not follow the Cisco IOS-type image releases like general
deployment (GD), limited deployment (LD), and early deployment (ED).
Therefore, Software Management cannot effectively filter LS1010 type images. Nor does Software
Management filter Catalyst 8500 Series images.
Q.
Can I configure Software Management to retrieve images from a Cisco.com mirror site rather than
the main Cisco.com site?
A.
No. Although the mirror Cisco.com sites contain the images, they do not store image attributes, such
as minimum RAM and FLASH requirement. This information is available only from the main
Cisco.com site at
http://www.cisco.com.
Q.
Why I cannot download crypto images?
A.
Crypto images are available only to authorized Cisco.com users. All users can view the images
during the Recommendation stage but only users with the right privileges can download the image.
Make sure that the Cisco.com Login user configured in CiscoWorks has permission to download
crypto images.
Q.
How does Software Management verify the integrity of the images after importing them from
Cisco.com?
A.
Software Management checks the validity of the downloaded images by comparing the MD5
checksum of the image with the MD5 checksum value retrieved from the Cisco.com database.
Q.
Why does the Flash size displayed in the Add Image to Repository (Source:Cisco.com) function not
match the actual size for some Cisco IOS devices?