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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Archive Management
–
Primary Username—User name for the device.
–
Primary Password—Password for the device.
–
Primary Enable Password — Console-enabled password for the device.
• If you have enabled Enable Job Password option (Resource Manager Essentials > Admin > Config
Mgmt > Config Job Policies) then while scheduling for a job, you can enter these credentials:
–
Login User name—User name for the device.
–
Login Password—Password for the device.
–
Enable Password—Console-enabled password for the device.
These credentials are used while running the job. The credentials that you have entered in the Device
and Credential Repository are ignored while running the job.
TACACS (Terminal Access Controller Access Control System) uses a separate centralized server to
track usernames and passwords. This simplifies authentication and authorization, because information
is maintained in only one database rather than being spread out over many devices.
If your devices are configured to use TACACS, you must provide TACACS device credentials when you
add or import the devices.
See Q.How are the device credentials mapped in Device and Credential Repository? for information on
how Device and Credential Repository maps the device credentials.
Login Authentication in Telnet Mode
When RME logs into non-privileged mode (User mode), depending on your device authentication
configuration, the device will prompt for either username and password, or password only.
If the device prompts for username and password, RME responds with the following:
• If Primary Username and Primary Password credentials are entered in the Device and Credential
Repository, RME sends Primary Username and Primary Password to the device.
If you have enabled Enable Job Password option in the Job Policy dialog box (Resource Manager
Essentials > Admin > Config Mgmt > Config Job Policies) and if you have entered the Login
Password at the time of scheduling a job, RME sends the Login Password entered in this dialog box.
The Primary Password entered in the Device and Credential Repository (Common Services >
Device and Credentials > Device Management) is ignored.
• If:
–
Authentication fails with the Primary credentials or Login User name and Login Password
Or
–
The Primary credentials or Login User name and Login Password are not present in the
database.
RME reports the login as failure.
If the device prompts for password only, RME responds as follows:
• If Primary Password is entered in the database, RME sends Primary Password to the device.
If you have enabled Enable Job Password option in the Job Policy dialog box (Resource Manager
Essentials > Admin > Config Mgmt > Config Job Policies) and if you have entered the Login
Password at the time of scheduling a job, RME sends the Login Password entered in this dialog box.
The Primary Password entered in the Device and Credential Repository (Common Services >
Device and Credentials > Device Management) is ignored.