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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Inventory Reports
INVREP0009 Report generation
failed.
One of the UDFs given in the
template might have modified or
deleted.
Check the invreports.log for modified or
deleted UDF details and redefine the
template.
• If the UDF has been modified,
modify the corresponding rule
accordingly.
• If UDF has been deleted, delete the
corresponding rule from template.
INVREP0013 Could not create file
with the name filename
You may not have permissions to
create a new file in the current
folder.
Check the permissions.
Check the invreports.log for more
details.
INVREP0015 Report generation
failed.
Could not get device ids
from Device and
Credential Repository
(DCR)
The DCR server may not be
running
Check the log for more details.
Make sure the DCR Server is running.
INVREP0016 Could not generate CSV
File -%1.
You may not have permissions to
create a new file in the current
folder.
Check the permissions.
Check the invreports.log for more
details.
INVREP0017 Reports generation
partially succeeded.
You have attempted to run many
commands from a file. Some of the
commands have failed.
1. Check the invreports.log
2. Execute the same command with the
–log option
3. See the corresponding log for more
details.
INVREP0021 Error occured while
generating report.
Unknown error. Check the invreports.log for more
details.
INVREP0022 Data not available or the
database connection
failed.
Check whether the RME database
is running.
If the database engine is not running
start the engine and try again.
INVREP0023 Job creation failed. JRM Server may not be running. 1. Check the status of JRMServer
using the pdshow jrm command
2. Start JRM and try creating the job
INVREP0028 Could not get database
connection.
Check whether the RME database
is running.
If the database engine is not running
start the engine and try again.
INVREP0025 Job creation failed. The JRM Server may not be
running.
Start JRM and try creating the job
INVREP0026 Could not get data from
the database.
Check whether the RME database
is running.
1. Check the status of JRMServer
using the pdshow jrm command
2. Start JRM and try creating the job
If the database engine is not running
start the engine and try again.
Message ID Error Message Probable Cause Possible Action