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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Inventory
• Troubleshooting Inventory
Inventory FAQs
• Q.Where can I find out what devices are supported by RME Inventory?
• Q.What are the main methods that I have for performing data collection?
• Q.What does the Inventory Poller do?
• Q.How do I know when a schedule collection was last performed and how long it took?
• Q.How can I see the most recent changes?
• Q.Where can I find out what devices are supported by RME Inventory?
• Q.Why is the Device Serial Number field blank in Inventory?
• Q.How can I make sure a device's serial number is correct, and fix it, if it is wrong?
• Q.Why am I receiving an error message, Write Community = INCORRECT although I have
entered the correct Write Community String?
• Q.What do I need to collect from my Solaris or Windows machine when troubleshooting RME
Inventory?
• Q.Is there an option to disable/enable Secondary Credentials fallback in RME?
• Q.How can I generate an End of Sale / End of Life Report?
• Q.How can I generate a PSIRT Summary Report?
• Q.How can I change the Cisco.com Fetch interval for End of Sale/End of Life report and PSIRT
reports?
• Q.What is the prerequisite to generate the PSIRT/End of Sale End of Life reports?
• Q.Is it possible to generate PSIRT Summary report for all categories of devices?
• Q.Why are there multiple End of Sale/End of Life announcements for a device?
• Q.Is it possible to schedule an Immediate PSIRT Summary or End of Sale/End of Life report job?
Q.
Where can I find out what devices are supported by RME Inventory?
A.
You can find out what devices are supported by RME Inventory in any one of the following ways:
• Check the Supported Device Table on Cisco.com to see whether or not an upgrade to RME is
required.
Or
• Follow this procedure:
a. Select CiscoWorks Common Services > Software Center > Device Update.
The Device Updates dialog box appears.
b. Click Resource Manager Essentials.
The Package Map dialog box appears with the list of supported devices.
Or
• In the RME Device Selector if the device is grayed out, it means that RME does not support the
device.
Q.
What are the main methods that I have for performing data collection?