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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
Q.
What are the pre requisites for using SCP for image upgrade?
A.
The prerequisites are:
–
The device should have an SCP server. Any image having 3DES feature has SCP server in it.
–
SSH should be enabled on the device.
Q.
Why is the job still running after I cancel it?
A.
In Sequential mode, the job stops only after the image upgrade for the current device or module is
finished. Canceling a running job does not cancel the software upgrade being performed at that time.
The job stops only after the current upgrade is complete.
During this time, the Browse Job Status screen shows that the job is still running. In case of parallel
upgrades, when a job is cancelled, the current set of devices being processed will be continued and
not stopped. However, new devices will be processed only after the current devices have completed
runing.
Q.
Why do I get an error message such as, Navigation to other areas of this application is
not available until the opened wizard is finished or canceled
.?
A.
Yes, you get this when you are in a wizard (you will see 'Back', 'Next', 'Finish' & 'Cancel' when you
are in a wizard at the bottom) and you click any of the other navigational links.
Q.
The Cisco.com profile window is sometimes filled with user and password and sometimes not.
Why?
A.
If the Cisco.com user name and password is configured for you the same will be pre-populated. You
can configure the Cisco.com credentials in the Cisco.com User Account Setup dialog box (Common
Services > Server > Security > Cisco.com Connection Management > Cisco.com User Account
Setup).
Q.
I am not able to select both sequential execution and sequential reboot at 'Schedule Job' step during
distribution?
A.
If you had selected execution to be sequential the same order applies to reboot. However, if the
execution is parallel you will be allowed to select reboot sequential.
Q.
During Distribution by Advance flow, I get “Software Management application could not verify the
flash inputs since there was no flash information available. Edit the expert input file and verify once
again. If you do not edit the expert input file, you can continue with the task by clicking Next.
However, the results may be inaccurate.”?
A.
You get this when there are no inventory information available for the device. You can expect this
error for 2900, 3500, 3550 xl devices.
Q.
Why am I not able to see the Immediate option during software management jobs?
A.
Check if approval is enabled. If approval is enabled for Software Mgmt Jobs, you will not be able
to schedule Immediate job.
Q.
I am not able to select the device (greyed box) at Software Management device selector page, but
I'm able to select at inventory.
A.
Software Management support might not be there. See the Supported Device Table for RME 4.1 on
Cisco.com
Q.
I am not able to select a user script which is in xxx path.