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A-9
User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Inventory
a. Select Resource Manager Essentials > Admin > System Preferences > Loglevel Settings.
The Set Application Logging Levels dialog box appears.
b. Select the application from the drop-down list.
c. Select the appropriate log level from the Logging Level drop-down list.
d. Click Default to apply the default logging levels.
e. After you set the log levels, click Apply.
A message appears, that the log levels have been successfully updated.
Log files are stored at these locations:
On Windows: NMSROOT/log, where NMSROOT is the CiscoWorks installation directory.
On Solaris: /var/adm/CSCOpx/log
You need to collect the following log files:
On Windows:
–
IC_Server.log
–
EssentialsDM_Server.log
–
EssentialsDM.log
–
ICServer.log
–
ICServer_UI.log
–
InvReports.log
Job-specific log files that you need are at these locations:
–
NMSROOT\files\rme\jobs\InvPoller
–
NMSROOT\files\rme\jobs\Inventory
–
NMSROOT\files\rme\jobs\ICServer
On Solaris:
–
daemons.log
–
EssentialsDM_Server.log
–
IC_Server.log
Job-specific log files that you need are at these locations:
–
/var/adm/CSCOpx/files/rme/jobs/ICServer
–
/var/adm/CSCOpx/files/rme/jobs/InvPoller
–
/var/adm/CSCOpx/files/rme/jobs/inventory
You can then e-mail these debug log files along with the Collect Server Info output, to Cisco TAC.
Q.
Is there an option to disable/enable Secondary Credentials fallback in RME?
A.
You can Enable or Disable fallback to Secondary Credentials by following the steps below:
Step 1 Select Resource Manager Essentials > Admin > System Preferences > RME Secondary Credentials
The RME Secondary Credentials dialog box appears.
Step 2 Do either of the following: