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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Bug Toolkit
Bug Toolkit
This section provides the troubleshooting information for the Bug Toolkit application:
Troubleshooting Bug Toolkit
JBAP0021 Cannot save a list that
has no approvers in it.
No approver available for the
selected list.
Add approvers before trying to save the
list.
JBAP0022 Cannot change schedule
for {0}. A runtime error
occurred when you tried
to change the schedule
of the job.
See the Troubleshooting
section of the RME 4.1
help.
None. This exception will appear in the
MakerChecker.log in the following
location:
NMSROOT\log
where NMSROOT is the CiscoWorks
install directory. Contact Cisco
Technical Assistance Center (TAC) with
this log file.
JBAP0024 Cannot send approval
E-mails. Make sure that
SMTP Server is
configured correctly.
None. Go to Common Services > Server >
Admin > System Preferences and
configure SMTP Server correctly.
Message ID Error Message Probable Cause Possible Action
Message ID Error Message Probable Cause Possible Action
BTKT0001 Report data not found. Bugs may not be available for
the selected device(s).
None.
BTKT0002 Report name not found. None. None.
BTKT0003 You have not selected
any device.
No device selected. Select at least one device.
BTKT0004 You have selected an
invalid date.
The date is invalid. It may be a
past date.
Select a future date
BTKT0005 Error while formatting
the selected date.
The date may be invalid. - Check if the selected date is valid
BTKT0006 Job creation failed. None. Check bugtoolkit.log for more details.
BTKT0007 No Bug ID found. You have not entered a Bug ID. Enter a Bug ID or a group of Bug IDs
separated by commas.
BTKT0008 Invalid Bug ID found in
the input: {0
You have entered an invalid Bug
ID.
Enter a valid Bug ID
BTKT0009 No data found in the
input file
None. None.
BTKT0010 No details found in
Cisco.com for the given
bugs input.
There is no information in
Cisco.com for this bug.
None.