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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Device Management
• Q.How do I edit the device credentials in RME?
• Q.How can I check the device credentials while adding the devices to RME?
• Q.What are device credentials and RME device attributes?
• Q.How are the device credentials mapped in Device and Credential Repository?
• Q.What happens when I delete a device in RME?
• Q.What are the most frequent causes of device import failures?
• Q.How do I increase the SNMP Timeout and Telnet Timeout values for RME devices?
Q.
Can we add or import devices directly to RME?
A.
No, you cannot add or import devices directly to RME. You have to first add or import devices to
Device and Credential Repository (DCR) (Common Services > Device and Credentials > Device
Management).
If the Automatically Manage Devices from Credential Repository option is enabled in the Device
Management Settings window (Resource Manager Essentials > Admin > Device Mgmt > Device
Management Settings), then the devices are added automatically to RME. By default, this option
is enabled.
If this option is disabled, then you have to add devices to RME manually from RME Devices window
(Resource Manager Essentials > Devices Device Management RME Devices).
Q.
How can I verify that the Device Credentials configured on the device match those in the RME
inventory?
A.
Click on the View Credential Verification Report in the Device Credential Verification (Devices >
Device Management > Device Credential Verification) dialog box:
–
If you have already selected the credentials that have to be verified then the Credential
Verification Report appears.
–
If you have not selected the credentials that have to be verified, then a message appears:
None of the devices have credential verification data. Click Check Device
Credential to select the credentials that have to be verified and then click
Credential Verification
.
See Using Device Credential Verification Window section in Chapter 3: Adding and
Troubleshooting Devices Using Device Management of the User Guide for Resource Manager
Essentials 4.1 for more information at this URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_user_guide_list.html
Q.
How do I edit the device credentials in RME?
A.
You can edit the credentials either in:
• Common Services (Common Services > Device and Credentials > Device Management >
Edit (button)
or
• RME (Resource Manager Essentials > Devices > Device Management > Device Credential
Verification > Edit Device Credentials (button))
Q.
How can I check the device credentials while adding the devices to RME?