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A-23
User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Archive Management
If you have configured only the Telnet password (without configuring username) on your device.
You have to enter some string in the Login Username field. That is, you cannot leave the Login
Username field blank.
The Login Username string will be ignored while connecting to the device as the device is
configured only for the Telnet password.
• If:
–
Authentication fails with the Primary Password or Login Password
Or
–
The Primary Password or Login Password is not present in the database.
RME reports the login as failure.
Login Authentication in SSH Mode
This section describes how the device credentials are interpreted by RME in SSH mode.
Open an SSH session to the device.
The device prompts for username and password, RME responds as the following:
• If Primary Username and Primary Password are entered in the database, RME sends Primary
Username and Primary Password to the device.
If you have enabled Enable Job Password option in the Job Policy dialog box (Resource Manager
Essentials > Admin > Config Mgmt > Config Job Policies) and if you have entered the Login
Password at the time of scheduling a job, RME sends the Login Password entered in this dialog box.
The Primary Password entered in the Device and Credential Repository (Common Services >
Device and Credentials > Device Management) is ignored.
• If:
–
Authentication fails with the Primary credentials or Login User name and Login Password
Or
–
The Primary credentials or Login User name and Login Password are not present in the database
RME reports the login as failure.
Enable Login Authentication in Telnet Mode
This section describes how the TACACS and other credentials are interpreted by RME in Telnet mode.
Logging into the Privileged mode (Enable mode) involves two steps:
1. RME logs into non-privileged mode (See Login Authentication in Telnet Mode).
2. If logging into non-privileged mode is successful, RME issues “enable” command for the device to
enter into privileged mode.
If the device prompts for password, RME responds as follows:
–
If Primary Enable password is entered in the database, RME sends Enable Primary password to
the device.
If you have enabled Enable Job Password option in the Job Policy dialog box (Resource
Manager Essentials > Admin > Config Mgmt > Config Job Policies) and if you have entered
the Login Password at the time of scheduling a job, RME sends the Login Password entered in
this dialog box. The Primary Password entered in the Device and Credential Repository
(Common Services > Device and Credentials > Device Management) is ignored. .