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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
A.
Software Management uses Simple Network Management Protocol (SNMP) to initiate the modem
image file transfer to the device Flash. After Software Management copies the image to Flash,
Software Management uses the Telnet interface to the device to run a command line interface (CLI)
command that downloads the code to the modems. (The command is copy flash modem.)
Q.
Does Software Management erase Flash for modem upgrades if there is not enough free space on
Flash?
A.
Yes, if the target Flash card does not have enough free space for the store of the new modem image,
Software Management erases the target Flash. Software Management does not erase the Flash card
if:
–
The upgrade of the system software does not occur within the same job as the modem upgrade.
–
The target Flash partition for the modem upgrade contains the current system software image.
Instead, Software Management prevents the modem upgrade on that Flash partition. On the Cisco
AS5200, the bootflash card stores modem images, which can contain the bootloader image that
currently runs.
If there is not enough free space to contain the new modem image, Software Management erases the
bootflash card. Back up and restore bootloader images in the case that an erase of the bootflash is
necessary for the upgrade of the modem image. Software Management issues a verification warning
if Software Management needs to erase the bootflash.
Q.
What is CIP?
A.
CIP stands for Channel Interface Processor card. This interface card allows you to connect the Cisco
7000 router to IBM or IBM-compatible mainframes.
Q.
Which devices support the Channel Interface Processor (CIP) microcode upgrade? What is the
minimum software version necessary?
A.
Software Management supports CIP upgrades on Cisco 7000 and 7500 routers that run Cisco IOS
Software Release 11.1(1) or later.
Q.
What is the minimum Channel Interface Processor (CIP) version that Software Management
supports?
A.
Software Management supports CIP version 22.0 at minimum.
Q.
How can you import Channel Interface Processor (CIP) images to the Software Management
library?
A.
The Add Images function (Resource Manager Essentials > Software Mgmt > Software
Repository > Add) does not support the import of CIP microcode images from
Cisco.com.
a. Download the images to the file system on the RME server.
b. Select the Add option with source as File System to import them to the software repository.
Software Management does not recommend the download of CIP microcode directly from
Cisco.com for an upgrade.
c. Populate the software Repository with modem images before you run the Distribute Images
function.
Q.
Is there support for the Undo option for Channel Interface Processor (CIP) upgrades?
A.
No, there is no support for the Undo option for CIP upgrades.