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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Bug Toolkit
BTKT0011 The Cisco.com interface
did not return any
information for all the
bugs.
Information is not available for
the bugs that you have entered.
The bugs may be invalid or you
may not have privilege to access
them.
Check whether the bugs are valid and
also whether you have permission to see
them.
BTKT0012 Input file not found. The input file name is invalid. Select a valid input file.
BTKT0013 Information could not be
fetched from Cisco.com.
Please check User Guide
for RME for more
details.
Information could not be fetched
from Cisco.com either because
information not available on
Cisco.com or the system could
not connect to Cisco.com.
Check if the Cisco.com credentials are
correct.
If credentials are correct, check the
proxy server configuration if direct
connection to Cisco.com is unavailable
from CiscoWorks Server.
You can check the proxy server
configuration using Common Services >
Server > Security > Cisco.com
Connection Management > Proxy Server
Setup.
BTKT0014 Information could not be
fetched from Cisco.com.
Please check User Guide
for RME for more
details.
Information could not be fetched
from Cisco.com either because
information not available on
Cisco.com or the system could
not connect to Cisco.com.
Check if the Cisco.com credentials are
correct.
If credentials are correct, check the
proxy server configuration if direct
connection to Cisco.com is unavailable
from CiscoWorks Server.
You can check the proxy server
configuration using Common Services >
Server > Security > Cisco.com
Connection Management > Proxy Server
Setup.
BTKT0015 Inventory data does not
exist for the device(s)
selected. So could not
find the report.
The devices that you have
selected for this report do not
have any Inventory data.
Ensure that the Inventory data is
collected for these devices.
BTKT0016 Problem with posting
and getting the results
from Cisco.com
The Cisco.com Server may be
down.
Try again later.
BTKT0017 Enter Job Description There is no Job Description. Enter Job Description.
BTKT0018 Enter a valid E-mail
address
You have entered an invalid
E-mail address.
Enter valid E-mail address
BTKT0019 Internal error: Cannot
schedule a job.
Either the CTMJrmServer or the
JrmServer may not be running
1. Check the status of JRMServer
using the pdshow command
2. Start JRM and try creating the
job.
Message ID Error Message Probable Cause Possible Action