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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
• Q.Does Software Management update the configuration file on Cisco Catalyst 5500/5000 devices
during the software upgrade?
• Q.Does Software Management determine if the Supervisor Engine has the minimum required RAM
to run a new image?
• Q.Are there restrictions on the downgrade of the software on the Supervisor Engine card and other
modules?
• Q.Do you need to reconfigure the device when you downgrade the Supervisor Engine software?
• Q.In the 4.1(1) software release and later, Supervisor Engine III cards allow the storage of
configuration files on Flash cards. Does Software Management preserve the backed up configuration
files on Flash during a software upgrade?
• Q.Does Software Management allow you to upgrade epsboot images on Token Ring cards on Cisco
Catalyst 5500/5000 devices?
• Q.Why does the Add Image to Repository (Source: Cisco.com) task not display Token Ring LAN
Emulation (LANE) or Permanent Virtual Circuit (PVC)-only ATM software images?
• Q.How do you identify software image files for each of the ATM modules that Software
Management does support? What are the file-name conventions on Cisco.com?
• Q.How can I make the Image Recommendation faster?
• Q.Why do the software version numbers that the show module command output displays from the
Supervisor Engine command-line interface (CLI) and the version numbers that Software
Management uses fail to match in some cases?
• Q.Does Software Management recommend the right ATM image for your ATM module type?
• Q.Should you use special images with Software Management for Cisco Catalyst 2900XL/3500XL
devices?
• Q.How does Software Management handle image import functionality of TAR and bin types of
images for Catalyst 2900XL/3500XL devices?
• Q.Why do software upgrades take longer on Cisco Catalyst 2900XL/3500XL devices?
• Q.How do you upgrade Route Switch Module (RSM) and LightStream 1010 (LS1010) module
software on Cisco Catalyst 5500/5000 and 6500/6000 series switches?
• Q.Why does the Distribute Images task show all the images from Cisco.com for LightStream 1010
(LS1010) and Cisco Catalyst 8500 devices, even though you have configured Cisco.com filtering?
• Q.What is the minimum version that Cisco 700 series ISDN routers support?
• Q.What connection mechanism does Software Management use for Cisco 700 series upgrades?
• Q.Both Cisco 760 and 770 series devices run the same image. Why do you see only some images
with versions later than 4.0(1) for 770 series devices but see all images for 760 series devices?
• Q.Why do you not see the option to reboot the device later on the Job Control page for Cisco 700
series routers?
• Q.Why do you not see the option to modify the boot commands on the Job Control page for Cisco
700 series routers?
• Q.Why does Software Management report download failures for some images even though the
device runs the new image after the job completes?
• Q.In which order does Software Management upgrade modules on a Catalyst 5000 device?
• Q.Does Software Management check to see that the newly deployed Supervisor software or module
software is compatible with the module types (or module hardware versions)?