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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
SWIM1018 Cannot upload new
configuration to the device
during image activation.
None. Check the Bug Toolkit application for any
known issues on the running image version. If
there are no issues, retry the task.
SWIM1019 Cannot reload the device.
Device is not responding
after the Reload command.
The image upgraded on the
device has some issues.
Check the Bug Toolkit application for any
known issues on the upgraded image version.
Manually restore the device through the
console.
SWIM1020 The device is not running
the new image.
This may be because the new
image is invalid or corrupted
and the device has booted
from another image.
Check the Bug Toolkit application for any
known issues on the upgraded image version.
SWIM1021 Cannot get the IP Address
of the server.
The DNS resolution of the
RME server may have failed.
Enable DNS resolution.
SWIM1023 Distribution task is not
supported for this device.
The device packages that are
installed may not be the
correct package.
Check whether the correct device packages
are installed on the server.
SWIM1024 Either the file already
exists in the directory or
the system cannot create
this file.
Check whether another file
with the same name already
exists in the directory, or
check whether there is
enough disk space.
Create disk space and retry the task.
SWIM1025 The Configuration
Register on the device does
not allow you to boot the
image from Flash.
The Configuration Register is
not set to value 0x2102.
Change the Configuration Register on the
device and retry the job.
SWIM1026 Cannot create a file and
store the modified
configuration.
There may not be sufficient
permissions for the
application to create the file,
or there may not be enough
disk space.
None.
SWIM1027 Error while fetching
inventory information.
The data required for the
selected task is either
incomplete or missing in
Inventory.
Check whether the Inventory data exists for
the device in the Inventory Detailed Device
Report.
If there is no inventory data for the device,
schedule an Inventory Collection job and
retry the task.
SWIM1029 Cannot get the required
inventory information for
the device.
Either there was no inventory
collection for the device or
the device is not responding.
Update inventory for the device and retry the
task.
SWIM1030 This is a Run From Flash
(RFF) device, but the
application cannot find the
running image on the
Flash.
Either the inventory has not
been updated or the Flash file
is deleted from the Flash.
Update the inventory and retry the task.
Message-ID Error Message Probable Cause Possible Action