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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Contract Connection
A.
You may have contracts but they may not be associated with your user ID. To ensure this, check
whether you have Cisco Service contracts registered with your Cisco.com user ID by accessing the
Cisco - Service Contract Center URL:
www.cisco.com/public/scc
If you encounter the following message:
Currently you have no Cisco Service contracts registered to your Cisco.com User Id
Then it means that your contracts are not registered to your Cisco.com User ID.
To ensure that your contracts are registered, place a request to add your Cisco.com contracts in
Service Contract Center. Contact Cisco TAC (Technical Assistance Center) for more information on
how to proceed with placing a request to register your contracts with Cisco - Service Contact Center.
After placing a request with Cisco - Service Contract Center, access the Cisco - Service Contract
Center again and verify if the contracts are registered. After successful verification, proceed to
generate a Contract Connections report.
Troubleshooting Contract Connection
Message ID Error Message Probable Cause Possible Action
CCX0001 No device selected. You may not have selected
any device.
Select one or more devices and
continue to generate the report.
CCX0002 Cisco.com user credentials are
not valid.
You may not have entered
valid Cicso.com credentials.
Enter correct Cisco.com credentials.
CCX0003 You have entered a past
date/time for creating the job.
You have entered a past date
or time for creating a job.
Schedule this job to run either
immediately or at a future date and
time.
CCX0004 Problem with posting and
getting the results from
Cisco.com. Try again later.
This may be caused by a
problem while connecting to
Cisco.com or with
Cisco.com, itself.
Check the User Guide for more
details on how to correct this.