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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
SWIM3505 NAM images are large. The disk space available is
insufficient.
Ensure that there is enough disk space
available in the
htdocs/swimtemp directory
under the CiscoWorks install directory.
SWIM3703 Selected image does not
have the minimum system
software version required
for system upgrade.
None. Select a different Image with a version higher
than 11.3(0).
SWIM3705 This NRP2 is in
ROMMON state. Cannot
perform software upgrade
on this device.
The NRP2 device is not in
normal mode.
Manually bring the device into the normal
mode and retry the task.
SWIM5001 Cannot connect to the
device devicename using
protocol.
The device may not be
reachable or there is invalid
access information in the
Device and Credential
Repository.
Verify whether the device is reachable and the
credentials in Device and Credential
Repository are correct and retry the job.
SWIM2002 Cannot get details about
Flash File system on the
device.
Either the Flash device is not
available or the Flash
information format has
changed.
Done.
SWIM4602 Only image versions 6.2 or
above are supported
through AUS.
The image version in the
device is less than 6.2.
Manually upgrade the device to a version
higher than 6.2.
SWIM4800 The version running on the
device is less than the
minimum supported
version.
None. Manually upgrade the device to the minimum
supported version or higher.
SWIM5003 Cannot copy the image. Either the server address is
incorrect or the image is
inaccessible to the device.
Check whether the server address is correct
and whether the image is accessible to the
device.
SWIM5004 Cannot initiate SNMPset
option.
The SNMP Write Community
String might be wrong.
Check whether the correct SNMP Write
Community String is entered in Device and
Credential Repository.
SWIM5005 Device reboot option
failed.
The device is not configured
for reboot. The command,
snmp-server
system-shutdown
, should be
in the running configuration
on the device.
Modify the device configuration and retry the
job.
If the problem persists, send the debug logs to
Cisco Technical Assistance Center (TAC).
The debug logs are available at this location:
On Windows:
NMSROOT\log\swim_debug.log
On Solaris:
/var/adm/CSCOpx/log/swim_debug.log
Message-ID Error Message Probable Cause Possible Action