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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
SWIM0028 Cleanup option on Remote
Stage Device failed.
Image Erase or a
Configuration download
caused an error.
Check for any known bugs against the Image
running on Remote Stage.
SWIM0034 Device reboot failed. Either:
• The device configuration
for reboot is missing
Or
• The image downloaded
onto the device is not
suitable for the device to
come up.
Check whether the snmp-server shutdown
command is configured on the device.
You can do any of the following:
• Configure the devices and re-schedule
the jobs.
• Use NetConfig reload template to reload
the devices.
• Reload manually if you have only a few
set of devices.
SWIM0036 Image addition to Software
Library failed
Either an invalid image was
imported into library or the
image is corrupted.
Check whether the image is downloaded
completely in the directory
SWIM0056 Invalid Remote Stage
device selected.
Cannot use this device as
Remote stage because of
device limitations.
Check the Help documentation to see which
devices can be used as Remote Stage.
SWIM0067 System software analysis
failed
This is an unexpected runtime
error.
contact Cisco TAC.
SWIM0089 Could not perform Image
Import from Cisco.com on
the selected device(s).
Add Image from Cisco.com
not supported for the device.
This is because Cisco.com
could not find the device
platform in the supported list.
Check the Software Management feature
support matrix against the selected device(s)
platform.
SWIM0092 Could not perform Image
Import from Cisco.com on
the selected devices
because of insufficient
data.
The device information
needed to fetch images from
Cisco.com does not exist in
Inventory.
Check the Inventory Detailed Device Report
to ensure that Chassis information exists for
the device.
If Chassis information is missing, schedule an
inventory collection job and retry the import
workflow.
SWIM0093 Could not get Image
information from
Cisco.com
Could not connect to
Cisco.com from CiscoWorks
Server either because of
incorrect Cisco.com
credentials or missing proxy
configuration.
Check whether Cisco.com credentials are
correct. If they are correct, check whether the
proxy server is configured with right proxy
credentials.
To configure proxy, go to:
CiscoWorks Home page > Server > Security >
Proxy Server Setup.
SWIM0101 The current version of the
image on the device is
different from the earlier
version of the image.
This message is displayed
when you retry a failed
distribution job.
This mainly happens when
other jobs change the current
running image of this device
before scheduling the retry.
Try a new distribution job instead of retrying.
Message-ID Error Message Probable Cause Possible Action