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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
NetShow
Q.
Where can I find information specific to a particular node which I can see in detailed device
information but not in
cwcli export.?
A.
For this information, see the topic, Additional Information Table, in the RME Online Help.
Q.
How can I make use of the servlet interface?
A.
You must write customized scripts which could connect to the servlet. The arguments and options
have to be specified in XML format.
For more details, see the section, Using cwcli Commands in the RME Online Help.
Q.
How can I get data for some particular entity from devices which are managed by different RME
servers?
A.
You have to write a script to connect to different RME servers and aggregate all data into a single
file. After you get the aggregated data, you can parse it and get the data for any required entity.
Q.
While using the -m option, can I use more than one E-mail id?
A.
No. You can use only one E-mail address at a time, when you use the -m option of the cwexport
command.
Q.
Where can I get the descriptions of each node in the schema?
A.
You can find the descriptions in the RME Online help. See the topic Overview: cwcli export and
sub-topics.
Q.
Why am I getting parse error when trying to parse some of the output files?
A.
Some of the classes in IDU and Optical switches contains some special characters with ASCII code
larger than 160. Most of the XML parsers does not support these characters and hence fails to parse
these characters.
To overcome this, you have to manually search for those elements with special characters and
append CDATA as given in the example below:
If there is an element,
checksum ¢Úo /checksum
you must change it to
checksum <![CDATA[¢Úo ]]> /checksum
NetShow
This section provides the FAQs and troubleshooting information for the NetShow application:
• NetShow FAQs
• Troubleshooting NetShow
NetShow FAQs
• Q.How can I add an adhoc command to only one particular device category in a command set?
• Q.How do I mask the credentials shown in NetShow job output?
• Q.Why am I not able to delete some adhoc commands?
• Q.What are the valid adhoc commands that I can enter?
• Q.Why are the system-defined command sets not displayed in the assign command sets flow?