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User Guide for Resource Manager Essentials 4.1
OL-11714-01
Appendix A RME Troubleshooting Tips and FAQs
Software Management
To keep the Repository synchronized with any new images and changes caused by upgrades from
sources other than Software Management, schedule a synchronization job to run periodically at
appropriate intervals.
When this synchronization job runs, it looks for differences between the Repository and the network
and allows any new images to be imported. During job distribution, Software Management backs up
the current running image only if the option, Use current running image as tftp fallback image was
selected when the job was created.
Q.
Can I set up a periodic download of Software Management images from Cisco.com?
A.
No. However, you can schedule a one-time import from Cisco.com to occur at a later time. Software
Management does not allow you to automatically import images from Cisco.com to the Repository
based upon your preferences.
Q.
Is browser timeout something I should consider when downloading?
A.
The Image Import option from Cisco.com and other devices can be done on a scheduled basis. Since
this process runs as a background task on the server, the browser is not involved. However, when an
Immediate Import job runs, it is performed as a foreground task, and the browser can still timeout.
Q.
What are crypto images?
A.
Crypto images are software images that use 56-bit Data Encryption Standard (DES) (or higher)
encryption, and are subjected to export regulations. You must be a registered Cisco.com user, and
be eligible and authorized to download such images.
Q.
How much temporary space is required during image distribution?
A.
The amount of free space that is required depends upon the image file size and the number of devices
that are being upgraded simultaneously. If the
tftpfallback option is set, additional free disk space
is required to keep the current image in the tftpboot directory. Disk space is used both in the tftpboot
and temp directories.
Q.
At what time will the images directory get created during the process of obtaining images from a
device? Does this happen during the initial step?
A.
The software images directory gets created at the time of importing an image to the Repository;
however, this should be transparent to you.
Q.
How can I speed up Image Recommendation?
A.
If you include Cisco.com for Image Recommendation, try to limit the images by filtering (Resource
Manager Essentials > Admin > Software Mgmt > View/Edit Preferences).
Q.
When a job is rejected, can it be edited or should I resubmit?
A.
No. You cannot edit or retry the rejected job. You should schedule a new job.
Q.
Can different group members edit jobs? What are the restrictions?
A.
The only job attribute that can be edited is the schedule time for non-Job Approval jobs. Any user
who has the Network Administrator role defined can edit jobs or create new jobs; however, in the
Job Approval model, the jobs can only be approved by users who are in the approver list specified
during the creation of the job.
Q.
What is the role of the registry files in RME?